Customer Service
How can we help you?
Use the below ways to contact us.
Sweden/Finland
Switchboard: +46 75 100 05 00
Servicedesk: +46 75 1000 165
Customer Portal: Customer Portal
Norway
Servicedesk:
– Domestic: 04900
– International: +47 38 99 01 10
Customer Portal: Customer Portal
Denmark/Germany
Switchboard: +45 7730 300
Service Desk +45 7730 3188
Customer Portal: Customer Portal
For all correspondence include information such as company, contact person, telephone number and case.
Important Update: Quoting Changes for Our Valued Customers
In order to provide you with more timely and flexible pricing, we are updating our approach to how we deliver quotes. Moving forward, pricing unable to be autocompleted i.e. where You request “Manual Handling”, will be shared as budgetary estimates rather than firm quotes. This shift allows us to give you a quicker view of anticipated costs and empowers you to plan with greater flexibility.
What This Means for You
The prices provided in our quotes from when “Manual Handling” has been requested are estimates that may vary. Final pricing will be confirmed based on factors such as resource availability, approval processes, and feasibility checks at the time of your order.
Key Details to Note
– Exclusivity of Taxes: The estimated prices do not include taxes, which will be added where applicable.
– Site Survey Requirement: Final pricing may vary based on the results of a required site survey.
– Exclusions: Prices are exclusive of cross-connect fees.
– Expedite Requests: Any additional costs associated with expedited orders will be calculated separately.
We’re committed to maintaining transparency and flexibility, so you can be confident in your planning while we ensure you receive the best service possible.
For further information, please reach out to your account representative, who can guide you through this transition and answer any questions you may have.